YesPlay (the “Company”) uses the internet to collect information concerning every customer/user who logs into our website from different points at any time. This information aids us to improve and maintain our website, and to provide our customers with the best available service. Your privacy is very important to the Company. We believe you have the right to know the type of information we collect, and how we use it.
When you use our website (or interact with us through any other means in respect of our website) you shall be asked to provide us with personal identifiable information (“Personal Information”).
Customers will be required to provide proof of ID and proof of physical address in order to comply with the Financial Intelligence Centre Act, 38 of 2001 (FICA).
Where a customer provides the Company with credit card details, the Company reserves the right to confirm the accuracy and legitimacy of these details with appropriate third party providers.
The following information which does not identify you personally is automatically collected from any visitor to our website by our tracking data:
the time and date of your visit,
the IP address of the computer which you use,
the specific pages which you view,
the brand and version of the web browser you use, and
the brand and version of your computer’s operating system.
the English version is the official version;
the non-English version is provided for your convenience only and the translation will not be valid as an agreement; and
in the event of any inconsistency between the English and a non-English version, the English version will prevail and govern.
The Company collects, exports, and uses personal information to manage your relationship with the Company and better serve you by personalising your experience and interaction with the Company. Such collection is done with appropriate notice and consent, along with required filings with data protection authorities, where required.
The Company may collect your personal information through your access and use of the Site, web-based applications, or mobile applications, during conversations or correspondence with the Company representatives, or when you purchase goods or services or complete an online application form.
The Company may collect personal information from you in connection with:
product or service orders, activations, and registrations;
profile creation and user verification for online services;
information requests or complaints;
marketing, newsletter or support subscriptions;
contest entries or survey participation;
visits or browsing on the Company websites.
We do not usually seek sensitive information (for example, data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health or sexual orientation) from Site visitors. We will, where necessary, obtain your explicit consent to collect and use such information.
The Company may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our websites, products or services.
The Company may use a customer’s Personal Information for various purposes including, but not limited to, the following:
set up and run a User’s account;
to administer User Accounts;
provide our services;
enable Users to play our games or avail themselves of our services;
notify Users if they win, about changes or information relating to a User’s account, or changes to our services;
ensure the Site is optimised to enable the best experience for you while playing our games;
to contact Users and Persons in response to inquiries, comments and suggestions;
to otherwise contact Users;
for the specific purpose for which it was volunteered;
to track User use of the Site for internal market research;
to improve the Site and the services we promote or provide through the Site;
to notify Users about promotions, special offers, etc. regarding products and services provided by the Company or its agents;
to be provided to the third party Service Providers in connection with the legitimate business purposes of the Company, its Contractors or the Site;
as required by law or regulation, or as requested by government or regulatory authorities, including but not limited to gaming regulators;
in connection with an acquisition, merger, restructuring, sale or other transfer involving all or any portion of the business associated with the Site.
By submitting foregoing information, a Person will be deemed to have consented to its use for such purposes.
Personal Information collected on this Site may be stored and processed in South Africa or any other country in which the Company (or its affiliates, subsidiaries, and divisions and their respective third party business partners, affiliates and suppliers) maintain facilities. This may include transfer to countries without data protection rules similar to those in effect in your country of residence. You acknowledge and agree that by providing Personal Information to the Company through this Site, you consent to the transmission of such Personal Information over international borders as necessary for processing your requests.
Accordingly, your Personal Information may be disclosed for processing to any of the following persons or entities:
any companies within our group and their employees who have a need to know such information;
any auditors, contractors or other advisers auditing any of our companies;
any payment processors who assist us in receiving and making payments to and from you;
people and organisations who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential; and
anyone to whom we transfer or may transfer all or any part of our business or assets, from whom we acquire any business or assets or who acquires substantially all of the assets of the Company.
Any processing performed by any of the aforementioned persons or entities will, if required by law, be governed by an agreement protecting your Personal Information.
Due to the existing legal, regulatory, and security environment, the Company may be required, under certain circumstances, to disclose aggregate level and/or personally identifiable information submitted to the Company through the Site. The Company will use reasonable efforts to limit such disclosures to the following circumstances:
where the Company believes in good faith that it is required to do so in response to a subpoena or other legal process;
where reasonably required to do so in order to maintain, update or otherwise implement the Company’s data security measures, equipment, technical operations and the like;
where reasonably necessary to identify, contact, or bring legal action against persons or entities to preserve and/or enforce the Company’s rights, including but not limited to enforcing the Terms and Conditions for this Site;
protect and defend the rights or property of the Company; or
in urgent circumstances to protect the personal safety of the public or of users of the Company products, services, and the Site.
In addition, the Company may also disclose Personal Information in connection with the sale, assignment, or other transfer of the Company business or any part thereof, or as part of a security audit.
The Company does not knowingly collect information from minors as defined by local law, and does not target its websites or mobile applications to minors under these ages. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.
The Company believes in providing a protected environment and it is recognised that gambling is an exciting adult leisure pursuit. It is illegal for anyone under the age of 18 to make use of the Company’s services. We reserve the right to ask for verification documents from any customer and may suspend an account until such proof is received. Please note that anyone under the age of 18 found to be gambling with the Company will have any winnings forfeited.
You can write to us at any time to obtain a copy of your Personal Information and to have any details thereof amended.
We have implemented suitable security policies, rules and technical measures to protect and safeguard all the Personal Information under our control from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
The Company undertakes substantial efforts to protect the confidentiality of the Personal Information, preferences and other information it has collected through this Site and will never knowingly allow access to this information to anyone outside the Company other than as described herein. The Company has made a substantial investment in its server, database, backup and firewall technologies to protect the information assets of the Company network, including the confidentiality of Personal Information collected through this Site. These technologies are deployed as part of a sophisticated security architecture and protocol.
Banner ads will be used to advertise the Company products. The Company Site will track the number of clicks on such ads for analytical and marketing purposes.
The Personal Information that you submit to the Company will only be retained for as long as required for the purposes for which it was collected or as required by law.
The entire content of the Site is subject to copyright with all rights reserved and it may only be stored, held or used for your personal use. You may not download (all or in part) for non-personal use or otherwise reproduce, transmit or modify the site without our prior permission. However, you may print out part or all of the Site for your own personal use. These permissions are revocable by us at any time. You are granted a non-exclusive license of those rights in order to view this site on a non-commercial basis only, revocable at any time.
You must ensure that viruses, trojans, worms or equivalent or similar items do not enter your computer system. We assume no responsibility for loss of whatever nature, howsoever arising, resulting from such viruses, trojans, worms or equivalent or similar items.
We may also provide social media features that enable you to share information with your social networks and to interact with the Company on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We similarly encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.
The Company aims to keep your Personal Information as accurate as possible. Should you at any time desire to review, correct or update your Personal Information, you may update your relevant profile or registration (when applicable) or contact us at the contact details provided on our Site; the Company will comply with such requests as soon as commercially reasonable or determined by statutory law. In order to ensure the safety of Personal Information, please note you will be subject to providing sufficient evidence of your identity at the time of any such request before any Personal Information records will be made available by the Company.
We may record and monitor calls made or received by us to maintain high quality service standards, to check instructions and for your protection and ours.
The Company is committed to safeguarding the privacy of your information. By “your information” we mean any information about you, which you or third parties provide to us. This policy relates to the privacy of your information and outlines our commitment to the secure and responsible handling of information about our customers and visitors to our website.
The Company complies with South Africa’s Protection of Personal Information Act, 4 of 2013 (POPI) and cannot be held liable in any way thereafter.
Last updated: 15.01.2021