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Terms & Conditions

These Terms and Conditions apply to you, and are binding upon you, as long as you participate at yesplay.bet.

YesPlay Sports Betting (hereafter referred to as “YP”) reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions (hereafter referred to as the “Terms”) at its sole discretion from time to time. It is the User’s obligation to periodically check these Terms on the website for changes or updates, alternatively you can request the latest version by sending an email to info@yesplay.bet. The Terms will take effect immediately on posting of the revised Terms on the website. The User’s continued use of services following the changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms, including such changes or updates.

It is the User’s responsibility to retain copies of transaction records and the website’s policies and rules.

YP reserves the right, at its sole discretion, to deny and refuse the opening of an account, without any further correspondence being entered into, or providing reasons therefore. In the event that an account is opened, YP reserves the right to suspend or close any account if the User fails or refuses to comply with the Terms herein contained or any other applicable law. In this eventuality, YP will refund any credit balance in the User’s account at that time. These Terms govern the relationship between You and YP.

IMPORTANT – Where used in these Terms, references to:

    1. (a)

      You”, “Your”, “Player”, “User” and/or “Customer” mean the individual who participates at yesplay.bet, and

    2. (b)

      We”, “Our”, “Us” and/or “YP” mean YesPlay Sports Betting (as stated hereinabove).

In case of disputes, the English version of these Terms shall be used as reference.

1. General

1.1. General

1.1.1.   

The purpose of this document is to stipulate the terms, conditions and rules governing your relationship with YP and under which all bets are offered and accepted by YP. These Terms apply to all transactions between you and YP. YP shall not be bound by any term and/or purported agreement, verbal or otherwise, that is not expressly set out below or specifically agreed to in writing by the managing director of YP.

1.1.2.   

Any bet offered and accepted by YP is subject to these Terms and Betting Rules, as well as all applicable South African gambling legislation. It is your sole responsibility to ensure that you are fully acquainted with these Terms and all applicable laws.

1.1.3.   

In the event that YP fails to partially or fully exercise any right in terms of these Terms, such relaxation will not operate as a waiver of that right, nor will it preclude any further exercise of such right.

1.1.4.   

Should YP fail or decline to enforce the whole or part of these Terms or grant any indulgence to you, then that act or omission shall not be interpreted as a waiver of rights, nor shall it act as an estoppel against, or otherwise prejudice, YP.

1.2. Use of the YesPlay Website

1.2.1.   

SA Sportsbook (Pty) Ltd. t/a YesPlay Sports Betting (“YP”) is licensed and regulated by the Western Cape Gambling and Racing Board (under the WCGRB License: 10180205-004) (“the Board”) to provide the betting services to its customers.

1.2.2.   

No persons under the age of 18 years may make use of YP’s services.

1.2.3.   

YP requires you to positively identify yourself for age verification and other purposes. In terms of the Financial Intelligence Centre Act No 38 of 2001 (FICA), YP is legally required to establish and verify the identity of its customers. In terms of FICA, you are required to provide certain personal information for identification purposes and to produce documentation for verification, before any transaction can be finalised.

1.2.4.   

Accordingly, upon activation of your account, it is necessary for you to provide the following mandatory documentation to us in order to establish and maintain a relationship:

  • a certified copy of your Identity Document (ID) and/or current Passport, and your contact details;

  • proof of your physical residence that is not older than three months (e.g., a utility bill, such as municipal water or lights bill, a rates and taxes bill, or a Telkom bill). The document must have your full name and address printed on it;

  • proof of your bank account that is not older than 3 months, i.e., a bank account statement, a bank account confirmation letter. Settlements or payments will only be made in the name of the YP’s account holder and not by or to a third party in any circumstance. Therefore, for payout purposes you must provide proof of banking details.

1.2.5.   

The Act was enacted to establish a Financial Intelligence Centre and a Money Laundering Advisory Council in order to combat money laundering activities; to impose certain duties on institutions and other persons who might be used for money laundering purposes; to amend the Prevention of Organised Crime Act, 1998, and the Promotion Of Access to Information Act, 2000; and to provide for matters connected therewith.

1.2.6.   

More information regarding the FICA Act can be found at fic.gov.za.

1.2.7.   

Regulations with regard to FICA requirements dictate that YP identifies and validates customers that transact above certain limits. You will be requested to provide documentary evidence of your identity and residency should your transactions require that YP obtains this information. The customer hereby agrees to provide such information immediately on demand.

1.2.8.   

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability and fitness for purpose. YP and the authors of the site contents, assume no responsibility for errors or omissions in these contents. YP does not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. YP shall not be liable for any direct, indirect, general, special, incidental or consequential damages, which may result from the inability to use the site contents, even if YP has been informed of the possibilities of such damages.

1.3. Opening/Activating an Account | FICA Compliance | Inactive Accounts

1.3.1.   

Please follow the sign up process available online at yesplay.bet, alternatively application forms may be requested by emailing customers@yesplay.bet or calling 021 200 5992 and speaking to one of our customer service representatives.

1.3.2.   

All account applications are processed at the sole discretion of YP.

1.3.3.   

YP offers access to your account in the following ways:

  • Internet

  • Mobile Phone

  • Telebet Services

NOTE: YP does not allow the opening of accounts with non-South African residential addresses, contact details and/or bank accounts. Due to Exchange Control restrictions no withdrawal request to a non-South African bank account will be processed, i.e., only payments to the following banks will be processed: ABSA, First National Bank (FNB), Standard Bank, Nedbank and Capitec. In the event of a withdrawal request to a non-South African bank account all payments to fund the account will be reversed and bets cancelled. Please contact customers@yesplay.bet to query whether a bank account will qualify for withdrawal if unsure.

1.3.4.   

After opening an account YP may require the following documents from you:

  • your full and completed sign up form,

  • a certified copy of your SA Identity Document (ID) and/or current Passport,

  • a copy of documentation verifying your physical address as proof of residence, not older than 3 months from the transaction date,

  • proof of your bank account.

1.3.5.   

YP may conduct further investigations into your activities should any of the following occur:

  • a deposit of more than R5,000.00,

  • a withdrawal of more than R5,000.00,

  • withdrawals over a 30 day period of R25,000.00 and above,

  • the same bank account is used to deposit to different YP accounts,

  • the same amount is withdrawn as deposited without any betting transactions taking place.

1.3.6.   

YP reserves the right to delete accounts (i.e., Your profile and Your virtual wallet) that are dormant/inactive for a continuous period of six (6) months (or such period as YP may determine) with immediate effect. In addition, an administration fee of R50.00 will be deducted from a dormant/inactive account on a monthly basis until such a time as the account is no longer in credit, has become active once again, or has been inactive for a period exceeding thirty (30) months. The first fee will be charged at the end of the 6th month after the last account login was recorded.

1.4. Account Information

1.4.1.   

The customer warrants that all information provided in the account application form completed by him/her is and shall remain true and correct. The customer undertakes forthwith, and in writing, to advise YP of any and all matters or changes in details that might have bearing on an approved application or the customer’s creditworthiness, legal capacity or continued eligibility as a customer.

1.4.2.   

YP reserves the right to –

  1. 1.

    accept an application for a new account,

  2. 2.

    decline an application for a new account for any reason whatsoever,

  3. 3.

    cease accepting bets from a customer in its sole discretion for any reason whatsoever, which YP shall not be obliged to furnish or disclose to the customer or any other person, and

  4. 4.

    decline an application for a new account if –

    1. (a)

      the account application form has not been completed in full; and/or

    2. (b)

      the information contained in the account application form is found to be incorrect or subject to a material omission; and/or

    3. (c)

      any information required to be submitted in conjunction with the application form, or requested by YP prior or subsequent to the submission of the application form, is not provided by the applicant in the manner or format or within such time frames as YP may specify.

1.4.3.   

The customer is solely responsible for the safekeeping and proper use of all his/her account details and other information that will enable him/her to place a bet. The customer undertakes that he/she shall –

  1. 1.

    not apply for or hold more than one account with YP,

  2. 2.

    not apply for an account in the name of or on behalf of any other person, and

  3. 3.

    not permit or enable any other person to place a bet, directly or indirectly, by making use of such account reference number, user name or personal identification number as is or may be furnished to the customer by YP from time to time and YP shall accordingly not be liable to honour any transaction pertaining to any account so held or applied for or to pay out any winnings in respect of any bet so placed. The customer indemnifies YP against any claims, losses or damages arising from such bets.

1.4.4.   

The customer undertakes to notify YP immediately in the event that the customer’s account information is lost, stolen, misappropriated, or utilised by someone other than the customer or the customer has reason to believe that any of these circumstances has occurred. The customer shall be liable for all bets placed with YP and any payments made by/to YP in respect of any purchase and/or transaction concluded on the customer’s account prior to notification in accordance with this clause.

1.5. Online Services

We reserve the right to, modify or withdraw, temporarily or permanently, this website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website. We will use all reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our control.

1.5.1.   Privacy Policy

  1. 1.

    YP respects our customers’ right to privacy and the Privacy Policy describes the type of information gathered and the reasons for holding such data. By visiting our website, you are accepting the practices described in our Privacy Policy. If we change our Privacy Policy we will post these changes on our website.

  2. 2.

    If you do not understand how we handle or use the personal information you provide us, we recommend you review our Privacy Policy.

  3. 3.

    NOTE: our Privacy Policy is inseparably linked to these Terms and its acceptance is a prerequisite to account registration.

  4. 4.

    The information we collect from Users of our site (usually by means of forms such as the registration and contact forms) is limited to personal details needed for the purpose of business communications, administration, and providing you with promotional offers, for example: your name, address, telephone number, and email address. We will collect, store, process, transmit or otherwise handle private information only with your knowledge and consent, and we will to the best of our ability ensure such information is not made available to any third party except as required by law.

  5. 5.

    In particular the customer agrees that access to the system is available to the regulators and as such information is disclosed to the Board as required by and envisaged in the relevant Acts.

  6. 6.

    Further information of a non-personal nature may be gathered in the form of cookies or log files (for example, the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully.) Your IP Address is automatically collected and used for purposes of quality control, diagnosing problems with our server, administration of our website, to gather demographic information or judge the popularity of our site areas.

  7. 7.

    YP may also use this data in aggregate form to develop customised services If you require access to information on what data is held about you, this can be obtained by contacting us (in accordance with the Promotion of Access to Information Act No. 2 of 2000).

  8. 8.

    Thank you for reading the above, which is a requirement of the ECT Act of 2002.

1.5.2.   Delivery Policy

Bets are deemed accepted as soon as they have been registered on our system and the transaction has been processed against the customer’s account. Registered bets will be displayed with a Bet ID that is unique to each particular ticket. No bets may be placed after the official start time of an event unless the event is a “Live In-Play” event. It is the customer’s sole responsibility to ensure the accuracy of bets placed. Customers are referred to clause 1.7. “Acceptance of Bets” of these Terms, contained hereinbelow.

1.5.3.   Refund Policy

  1. 1.

    All funds deposited into your YP account will be held on your behalf until utilised by yourself to place bets.

  2. 2.

    YP is not a financial institution and thus any deposits made into your account are not due any interest payments on the deposit(s) whatsoever.

  3. 3.

    Funds in your account may be withdrawn on request and will be subject to two (2) business days’ notice to allow us to verify compliance with FICA and these Terms.

  4. 4.

    Please be aware that if you make any deposits, the full value of the deposit will need to be wagered at least once in order to be able to withdraw that amount.

  5. 5.

    Deposit made from an account other than yours, will incur an admin fee of R120.00 in order to transfer the funds back to the account the deposit was made from.

1.5.4.   Cookies | Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and/or other tracking technology.

1.5.5.   Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

1.5.6.   Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the website).

1.5.7.   Ownership of Intellectual Property

“Intellectual Property” means designs, trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, get-up, trade dress and trading style, including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the get-up, trade dress or trading style, any right or license under copyright to use such get-up, trade dress or trading style, any software code, architecture of software, look and feel of the software, or any other intellectual property, owned by or licensed to us, in each case in any part of the world.

  1. 1.

    You, the User of this site, agree and hereby acknowledge that all right, title and interest in the Intellectual Property is the absolute property of or duly licensed to SA Sportsbook (Pty) Ltd. t/a YesPlay Sports Betting. Any use of the Intellectual Property without our prior written consent is not permitted.

  2. 2.

    You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.

  3. 3.

    You acknowledge and agree that the material and content contained within the website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.

  4. 4.

    We hereby grant you a licence to use our software in order to participate in betting activities with us, subject to these Terms. All rights in our software are reserved, and you may use the software only as licensed to you.

  5. 5.

    Should you be found to be in violation of this agreement you acknowledge and agree that you will be held liable for all legal costs, on an attorney and own client scale, incurred by YP for any civil action or any legal action deemed necessary to be instituted against you.

1.5.8.   Eligibility to Bet

No person may apply for an account and place a bet with YP unless that person –

  1. 1.

    is a natural person,

  2. 2.

    is 18 years or older,

  3. 3.

    has completed a full application and provided supporting documentation as described in the signup process, and

  4. 4.

    is not listed on the register of excluded persons in terms of Section 14 of the National Gambling Act

1.5.9.   Anti-Money Laundering (AML) Policy

  1. 1.

    Customers are strictly prohibited from using YP and its systems to facilitate any type of illegal money transfer.

  2. 2.

    You must not use the website for any unlawful or fraudulent activity or prohibited transaction (including, but not limited to, money laundering) under the laws of any jurisdiction that applies to you.

  3. 3.

    If YP suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms, your access to YP will be terminated immediately and your account may be blocked.

  4. 4.

    If your account is terminated or blocked under such circumstances, YP is under no obligation to refund to you any funds that may be in your account.

  5. 5.

    In addition YP shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity.

  6. 6.

    You will cooperate fully with any YP investigation into such activity.

1.6. Payment Methods, Withdrawals and Deposits

1.6.1.   

All transactions will be processed in South African Rands (ZAR).

1.6.2.   

For direct bank deposit via cardless services at ATM, EFTs and branch deposits, kindly use any of the following bank accounts:

Bank: FNB
Branch: 254 405
Account Holder: SA Sportsbook
Account No.: 6276 3367 664
Reference: Your Mobile Number
Bank: Standard Bank
Branch: 004 105
Account Holder: SA Sportsbook
Account No.: 001 827 553
Reference: Your Mobile Number
Bank: ABSA
Branch: 632 005
Account Holder: SA Sportsbook
Account No.: 408 6307 872
Reference: Your Mobile Number
Bank: Nedbank
Branch: 196 605
Account Holder: SA Sportsbook
Account No.: 113 693 3786
Reference: Your Mobile Number
Bank: Capitec
Branch: 470 010
Account Holder: SA Sportsbook
Account No.: 150 741 1136
Reference: Your Mobile Number

1.6.3.   

YP is also able to accept debit/credit cards as well as Instant EFT online.

1.6.4.   

Virtual Card Services (VCS) process all credit card transactions. All credit card transactions are 128 bit Secure Sockets Layer (SSL) encrypted and 3D Secure.

1.6.5.   

The company registration documents and the site’s registered domain name are checked and verified by Thawte, guaranteeing the cardholder and merchant that no unauthorised individual can impersonate VCS to obtain confidential information. VCS is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. VCS Internet servers are protected by firewalls and intrusion detection systems. The Merchant does not have access to credit details. VCS continually reviews and enhances its security in line with technological changes.

1.6.6.   

If you use a credit/debit card and/or a financial/bank account for transactions at YP, the account/cardholder’s name MUST be the same as the name you used when registering a YP account. Should the name you registered on the YP account and the name that appears on your credit/debit card and/or financial/bank account differ in any way, your account will be immediately suspended. Should your account be suspended, YP recommends that you contact YP Customer Service for details regarding our verification process.

1.6.7.   

The minimum withdrawal amount is R100.00 and all withdrawals will be processed back to the same payment method used to make a deposit on the account. As stated hereinabove in clause 1.6.6., if a financial account and/or credit/debit card has been used to deposit funds, the name registered on the account must correspond to the name registered on the account/card. In the case of a request to pay funds via Electronic Funds Transfer (EFT), the acquiring bank account must be held in the same name as used during registration. Upon placing withdrawal requests a customer will be asked to supply banking details. In the event the customer uploads incorrect details and the payment is reversed as a result, the admin fee of R120.00 (one hundred and twenty rands) will be for the customer’s account.

1.6.8.   

When using the Instant Withdrawal option, the Customer is responsible for the safekeeping of the voucher number and pin. YP will not take any responsibility for vouchers claimed on the customers behalf due to negligence or otherwise.

1.6.9.   

Credit card deposits may only be made by the cardholder whose name is displayed on the credit card, which must match the name in which the YP betting account is held. Credit card deposits will be subject to “verified by Visa” and “Mastercard Securecode”, as well as any security verification methods imposed by the YP Online Platform payment gateway.

1.6.10.   

Similarly, deposits made using electronic service providers (e.g., Ozow) must likewise be made from an account belonging to and matching the name in which the YP betting account is held. Failure to do so may subject you to our AML POLICY (ANTI-MONEY LAUNDERING) which can be found under point 1.5.9. of this document.

1.6.11.   

YP reserves the right to charge a 5% administration fee on amounts deposited by credit card.

1.6.12.   

Cheque deposits will only be credited to accounts once cleared, and we will levy an administration fee of R300.00 on “returned” cheque deposits.
NOTE:

  1. 1.

    Transactional/payment charges may be incurred and withdrawals may experience a slight delay due to our identity verification process.

  2. 2.

    In accordance with regulations established by the Board, YP is required to verify a customer’s identity upon a withdrawal of R25,000.00 and above. As a result, withdrawals may experience a slight delay due to our identity verification process.

  3. 3.

    YP reserves the right to charge, per transaction, either an administration fee, up to a maximum of 5%, or R50.00, whichever is the lesser, on amounts deposited by a customer. YP furthermore reserves the right, at its sole discretion, to either waive or pass these fees on to a customer.

1.6.13.   

To facilitate reconciliation and identification of deposits, it is recommended that depositors email their respective proof of deposits to accounts@yesplay.bet.

1.7. Acceptance of Bets

1.7.1.   

YP is not obliged to accept any bet or type of bet that it elects not to accept. YP reserves the right to refuse to accept any bet, without explanation. Should any bets be received in mediums unacceptable to YP, such bets shall, in YP’s sole discretion, be classed as “void” irrespective of whether they win or lose.

1.7.2.   

All bets must be paid for in cash or via cleared funds in online customer accounts (i.e., no credit) and shall be deemed concluded, upon issue of a bet slip by YP.

1.7.3.   

It is your sole responsibility to verify the bet displayed on the ticket. Cancellation of the ticket will not be allowed, unless an error is immediately communicated and in no event will cancellation be allowed once the event has commenced.

1.7.4.   

Bets are only accepted as valid bets, placed according to these rules, once a transaction code/ticket has been logged in the YP server. If you have any doubts as to whether a bet is valid, you should view your list of “pending” bets. It is therefore imperative that customers understand that it is their responsibility to ensure that the details of bets are correct. In the event of any dispute, both the customer and YP agree that the transaction log database will act as the final authority in determining the outcome of such dispute.

1.7.5.   

In order to manage our liabilities, YP reserves the right to suspend, close and notify any customer of duplicate accounts. YP further reserves the right to refuse the whole or part of any bet without offering any explanation.

1.7.6.   

Any bet accepted after the start of an event and is not identified as “In-Play” will be made void. In the event of any dispute over the time at which a bet was placed, the time recorded in the YP transaction log will be the determining factor.

1.7.7.   

The placing of bets by any person under the age of 18 is prohibited by law and the right to void any transactions with persons under this age is reserved.

1.7.8.   Countries / Jurisdictions Where Activities May Be Illegal

  1. 1.

    The access to and/or betting on the web site may not be legal for some persons and/or in certain countries.

  2. 2.

    YP does not intend that the website should be used for betting or any other purpose in countries or jurisdictions where such activities are illegal.

  3. 3.

    The website does not constitute any offer, solicitation or invitation to any person for any service or transaction where such activities are prohibited by law.

  4. 4.

    It is the responsibility of each individual to understand and determine the law that applies to the jurisdiction in which they are present and YP cannot accept any responsibility under any law in any jurisdiction other than that of South Africa and specifically the licensing jurisdiction of the Western Cape Gambling and Racing Board.

1.7.9.   

YP makes no guarantee to the availability of the website, market, event or prices contained in this service.

1.8. Winnings and Payments

Winnings in respect of any bet must be claimed within a period of ninety (90) days from the date on which the winnings become payable, failing which the ticket shall become null and void.

  1. 1.

    All winnings include the initial stake.

  2. 2.

    All winning bets are subject to the relevant betting tax, which shall be deducted from any winnings as required by law.

  3. 3.

    Payouts of R25,000.00 and above require positive identification and verification in terms of FICA Regulations prior to payout being effected.

  4. 4.

    Foreign Exchange regulations limit the extent to which YP may offer this online betting service and is currently restricted to individuals who hold active bank accounts within South Africa and in the currency of South African Rand.

  5. 5.

    All sports bets are considered to be placed and received in the jurisdiction of South Africa in accordance with the terms of our bookmakers license. Internet gambling may be illegal in the jurisdiction in which You are located and if so, You are not authorised to use Your payment card to undertake transactions. You should take Your own independent advice before placing any bets with YP. YP makes no warranties and shall not be liable to the customer if it is not able to remit any funds held by it to any account held by the customer in a foreign jurisdiction.

  6. 6.

    Settlement or payments will be made in the name of the account holder and not to any third party in any circumstance.

  7. 7.

    Payments will be made electronically directly into the customer’s account and although YP endeavours to make real time payments, they may take up to 48 hours to reflect in the customer’s account. Payments will be activated Monday to Friday during the hours of 09h00 to 16h00.

  8. 8.

    Should the customer not have a valid South African bank account at the time of the payout, YP shall retain the winnings/payout for a maximum of 90 (ninety) days, within which the customer shall be granted an opportunity to claim the winnings/payout by presenting a valid bank account in the customer’s name. Should the customer fail to adhere to the aforementioned requirement, the winnings shall be forfeited to YP.

  9. 9.

    In the event that settlement or payment is not made, for whatever reason, within the normal and standard period of payment and settlement, or as indicated in these Terms, customers have 90 (ninety) days to claim their winnings from the time and date from which results are known. Such claims are to be made in writing and supported by betting reference documentation, and addressed to customers@yesplay.bet.

  10. 10.

    YP reserves the right to claim back any funds that have been mistakenly credited to a customer’s account.

  11. 11.

    By agreeing to our Terms, you agree to allow YP to use your photograph on our site for marketing purposes, this will be applicable to winnings over R50,000.00 (ZAR).

1.9. Betting and Payout Limits

1.9.1.   

The betting limit is the amount that a customer is able to wager on one individual bet. A payout limit is the maximum amount that will be paid out on an individual bet.

1.9.2.   Customer Definition

“The Customer” refers to a customer, punter and/or any other combination of individuals acting together as determined by YP. If YP has reason to believe that there are a number of bets placed containing the same outcomes placed by various individuals acting on behalf of the same customer/syndicate on a single day or over the course of a number of days, YP has the right to limit the payout to the maximum amount payable to a single customer on one day.

1.9.3.   Maximum Winning

Maximum winning per customer per day shall not exceed R10,000,000.00 (ten million South African Rands).

1.9.4.   Limits per Betting Event Type

  1. 1.

    Sports Prematch and Live In-Play events limits:

    Limit Amount
    Minimum bet stake R5.00
    Maximum winning per one bet R2,000,000.00
  2. 2.

    Lucky Numbers limits:

    Limit Amount
    Minimum bet stake R1.00
    Maximum bet stake R15,000.00
    Maximum winning per one bet R2,000,000.00
  3. 3.

    Betgames limits:

    Limit Amount
    Minimum bet stake R1.00
    Maximum bet stake R10,000.00
    Maximum winning per one bet R20,000.00
    Maximum winning per one
    betting option R20,000.00
  4. 4.

    Pragmatic Play limits on Blackjack tables:

    Limit Amount
    Minimum bet stake R50.00
    Maximum bet stake R50,000.00
  5. 5.

    Pragmatic Play limits on other Live Casino games:

    Limit Amount
    Minimum bet stake R1.00
    Maximum bet stake R10,000.00
    Maximum winning per one bet R10,000,000.00

1.9.5.   Promotional Limits

YP changes limits per promotion. These limits may vary and in some cases exceed those stipulated hereinabove. Promotional limits will be available in the T&C’s pertaining to each individual promotion. The onus is on the customer to familiarise himself/herself with these promotional specific T&C’s as well as their corresponding limits.

1.10. Final Decision

In the event of a discrepancy between the result showing on your software and the YP server software, the result showing on the YP server software shall be the official and prevailing result.

1.11. Bonuses

1.11.1.   

YP offers bonuses, promotional offers and rewards to its customers. The aforementioned will include specific terms and conditions relating to their use and customers should read any additional terms and conditions carefully.

1.11.2.   

YP reserves the right to refuse, grant or exclude a customer from bonuses, promotions or rewards at any time, or to withdraw, limit, change or suspend bonuses, promotions or rewards at any time, without any further correspondence being entered into, or providing reasons therefore.

1.11.3.   Payment Disputes

If You have a complaint or dispute regarding any payment to us, by us, or under these Bonus Terms (a “Payment Dispute”), you are required to submit details of the Payment Dispute to us via customers@yesplay.bet and we will use commercially reasonable efforts to respond as quickly as possible. Both You and YP hereby agree to cooperate in good faith with each other to amicably resolve the Payment Dispute, failing which the steps set out in our Dispute Resolution clause 1.16. are to be followed and strictly adhered to.

1.11.4.   Right to Rescind

YP reserves the right to withdraw any Offer at any time.

1.11.5.   Right to Change / Amend

YP reserves the right, at its sole discretion, to change the Bonus Terms in respect of any Offer at any time and it is the customers’ responsibility to regularly check on the YP website for changes and updates.

1.11.6.   

Any Offer credited and/or granted to You must be used in adherence with the specific terms and conditions obtained under the Bonus in question.

1.11.7.   

YP Offers are intended for recreational players/customers and YP may, at its sole discretion, limit the eligibility of players/customers to participate in any Offer.

1.11.8.   

An Offer only applies to a customer who holds a valid and approved online YP account.

1.11.9.   

YP may, from time to time, offer promotions, bonuses, free bets, special offers and/or competitions (the/an “Offer”) which are governed by separate terms and conditions (the “Bonus Terms”).

1.11.10.   

YP’s Bonus Terms, which comprise part of these Terms, are:

  1. 1.

    In the event that YP believes You are abusing or attempting to abuse an Offer, or are likely to benefit through abuse or lack of good faith, then YP may, at its sole discretion, deny, withhold or withdraw from You any Offer, or rescind any policy with respect to You, either temporarily or permanently, or terminate and/or block Your access to YP’s services and products without being under any obligation to pay You any amount (including winnings generated from the use of such Offer).

  2. 2.

    In addition YP reserves the right to levy an administration charge on the customer up to the value of the Offer to cover administrative costs. YP further reserves the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any Offer to their account.

  3. 3.

    An Offer is credited and/or granted to a player’s account and may be used solely in connection with his/her future transactions on the YP site. A player may not withdraw the cash or monetary value of an unused Offer from his/her account. An Offer deposited into a player’s accounts will be valid for a period of days as stipulated in the terms of conditions of the specific bonus. At the end of this period, the Offer will be removed from the player’s account with prior email notification and the player will no longer be entitled to such or any part of the Offer.

  4. 4.

    When a “Sure Bet” is taken (i.e., backing both teams in the same event for the purpose of breaking even) only the smaller of the two wagers will count towards bonus wagering requirements. Bets on Asian handicaps will not count towards any bonus wagering rules.

1.11.11.   Bonus Fraud / Abuse

  1. 1.

    YP may from time to time offer promotions and bonuses to reward punters.

  2. 2.

    YP has a zero tolerance policy on bonus abuse and bonus related fraudulent activity on accounts.

  3. 3.

    If any bonus abuse or bonus related fraudulent activity is suspected, YP reserves the right to stop any further bonuses, promotions and/or offers and remove winnings from these and/or linked accounts.

  4. 4.

    What constitutes bonus abuse or bonus related fraudulent activity shall be at the sole discretion of YP. Examples of bonus abuse may include, but shall not be limited to –

    1. (a)

      using more than one account,

    2. (b)

      using a VPN or masking IP address, and/or

    3. (c)

      wagering the bonus money on excluded events.

    YP considers all the above Bonus Terms to be fair. Should You require any clarification or advice regarding these Bonus Terms, please contact info@yesplay.bet.

1.11.12.   

After accepting a bonus offer, you may not participate in any promotions that YP may offer, until you have either met the requirement of, or forfeited the Bonus Offer.

1.12. Responsible Gambling

1.12.1.   

The Responsible Gambling Policy can be found on the yesplay.bet/responsible-gambling-policy page.

1.12.2.   

YP fully supports Responsible Gambling and the National Responsible Gambling Programme (NRGP).

1.12.3.   

YP supports the National Responsible Gambling Programme and the self-exclusion intervention as stipulated by the legislation. If you wish to exclude yourself from gambling activities, you may do so by obtaining a request for exclusion from the provincial gambling boards. Please book a free Self Exclusion session by contacting on 0800 006 008 or email to helpline@sargf.org.za. Once the forms have been submitted, you will be excluded from all gambling activities for a period of 6 months. It is your responsibility to ensure that you comply with the terms of self exclusion. You may be denied access to gambling if you do not comply with these Terms. During the period of self exclusion, the NRGP offers counselling, which is free. To register for the sessions, contact the NRGP on toll-free counselling line 0800 006 008, or WhatsApp/send SMS a “HELP” to 076 675 0710, or email to helpline@responsiblegambling.org.za, or call our International Number: +27 21 674 5830.

1.13. Fraudulent Activity

1.13.1.   

YP has the right, but not the obligation, to monitor any activity and content associated with its services. In the event that YP detects and/or suspects fraudulent activity in relation to any bet, YP reserves the right to suspend the bet and the processing of any and all transactions surrounding such bet, until YP is satisfied that the transactions concerned are lawful. Fraudulent bets will be voided. YP will report any fraudulent activities to the relevant authorities for investigation and/or prosecution.

1.14. TAX

1.14.1.   

Winning bets may be subject to betting tax in accordance with provincial legislation, in which event it will be deducted from your winnings and the balance paid to you.

1.15. Correction of Errors

1.15.1.   

YP reserves the right to correct any errors in odds offered at any time by substituting the corrected odds as determined by YP, in its sole discretion, in respect of the event concerned for the original price, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered and have accepted the bet to have been struck at the corrected odds.

1.15.2.   

YP reserves the right to correct any errors in sports betting handicaps offered by YP at any time by substituting the corrected sports betting handicaps as determined by YP, in its sole discretion in respect of the event concerned, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered or where applicable, accepted the corrected sports betting handicaps and accordingly the bet to have been struck at the corrected sports betting handicap.

1.15.3.   

YP reserves the right to correct results where they have been previously incorrectly processed and paid. Where you are incorrectly paid in accordance with incorrect winnings, then YP reserves the right to deduct the incorrect winnings amounts from your account.

1.15.4.   

Any error in venue, time, date, team composition, identity of any competitor or result of any event advertised by YP, shall not entitle you to a refund of stake or to avoid the bet concerned.

1.15.5.   

YP reserves the right to suspend a market at its discretion. When a market is suspended, any bets placed during that suspension will be disallowed and any bet accepted will be voided.

1.16. Dispute Resolution

1.16.1.   

Whenever YP refuses to pay alleged winnings to a customer or a customer refuses to pay an alleged debt to YP, for any reason, and/or a dispute of any kind related to the fulfilment of a transaction by either party, and YP and the customer are unable to resolve the dispute to the satisfaction of both parties:

  1. 1.

    YP will inform the customer that the dispute will be referred to the Board (Western Cape Gambling and Racing Board, Seafare House, 68 Orange Street, Cape Town, 8001, South Africa) for resolution, after which YP will, within forty-eight (48) hours, refer the dispute to the Board.

  2. 2.

    The customer is not precluded from lodging a complaint directly with the Board.

  3. 3.

    The Board shall conduct whatever investigation it deems necessary to resolve the dispute and shall serve a written notice on YP and the customer, informing them of the Board’s resolution.

  4. 4.

    The resolution of the Board shall become effective on the date when the parties receive a written notice of the resolution.

1.16.2.   

In every case, the parties further agree, through the agreement of these Terms that should the dispute be referred to arbitration, the Arbitrator shall be the Manager for Horse Racing and Betting of the Board or his/her nominee and that the decision of the Arbitrator shall be final and binding on the parties. If the dispute happens in another province, the Arbitrator may, at his/her discretion refer the matter to a different Provincial Licensing Authority, and the parties agree hereto.

1.16.3.   

If the dispute has been referred to arbitration, then the customer’s account shall not be suspended, however the customer will only be allowed to transact using the balance equal to the value of funds deposited less the amount of the transactions in dispute, until the dispute is resolved.

2. Wagering Rules

2.1. Wagering Rules

2.1.1.   

YP accepts bets, using an automated betting system, on events or contingencies, of which the results are not known.

2.1.2.   

Every time a bet is placed using the YP facilities, the customer agrees to the mentioned Terms.

2.1.3.   

YP reserves the right to amend these Terms, as well as the rules regarding the payout process. The changes made will be announced to the customers using an appropriate medium. Any bets placed prior to the announced changes are subject to the Terms valid at the time the bet was placed. Any bets placed after the announced changes are subject to the new Terms.

2.2. Policies

2.2.1.   

The odds for any outcome (including handicap and totals markets) may be changed at any time, without prior notice. Any bets placed prior to the change will be settled at the odds indicated at the time the bet was struck. This provision does not include changes due to any technical or obvious errors in the given odds.

2.2.2.   

The bet is finalised only after payment is received and a valid ticket is issued to the customer indicating the parameters of the wager. All bet information is registered within the YP automated betting system.

2.2.3.   

The customer is responsible for checking the accuracy of the information of the bet placed by him/her. Once the bet is placed, and confirmed it may not be changed or cancelled, except in specific cases indicated in this document.

2.2.4.   

Connection problems or any other technical issues, will not be considered as a valid reason to cancel a bet, if the bet has already been registered on the system.

2.3. Information Policies

2.3.1.   

YP is not responsible for the accuracy of the information provided by the live events update service, as it is obtained from third party sources.

2.3.2.   

YP makes every effort to make sure the information regarding the live events update service (the score, the time of the match, and information regarding team and player statistics) is accurate. This service is provided for information purposes only. YP is not responsible for the accuracy of such data.

2.3.3.   

YP is not responsible for inaccurate translation of team or player names, translated from foreign languages.

2.3.4.   

If there are two players with the same name in the same tournament, and it was not indicated unambiguously which athlete is being selected, all bets will be considered void, and the original stake will be returned to the customer.

2.3.5.   

If the name of the tournament, a player’s name, a player’s position, or other information regarding the wager are found, by YP, to be indicated incorrectly, e.g., the wrong team or player is indicated (excluding translation errors), all bets on such an event are considered void and the original stake will be returned to the customer.

2.3.6.   

In the case of missing information in the tournament or event description, such as the age group, sex, reserve teams etc., which leads to confusion, all bets placed on such an event will be considered void and the original stakes will be returned to the customer. In all other cases where there is an incomplete name or possible grammar error, the bet is considered valid.

If the sex is not indicated, it is considered a male team. In the case of female participants, it must be indicated as such. If it is not indicated, any bets placed on such an event will be considered void, and the original stake will be returned to the customer.

2.3.7.   

The date and time indicated reflects the date and time when bets will no longer be accepted, and do not necessarily coincide with the time the match is scheduled to start.

2.3.8.   

During the bet calculation process, the event start time is considered accurate, and is based on the official match times indicated by the official documentation of the relevant organisation and likewise the details provided by YP.

2.3.9.   

If the event location is not indicated, it is assumed the match will take place on the given first team’s home ground. All information provided within the header of the particular kind of sport, is for information purposes only. Any mistakes in the given information does not constitute a valid reason for stake refunds.

2.4. Bet Types

YP offers the following types of betting:

  1. 1.

    “Single bet” is wagering on a single event. Win on “Single bet” bet is the bet amount multiplied by the odds of the event.

  2. 2.

    “Multi bet” is wagering on several events that do not correlate with each other. The winnings for “Multi bet” are settled as the bet amount multiplied by the product of the odds of all the events included in the multi bet. The customer can include any combination of outcomes for any sport events that do not correlate with each other in the multi bet. “Multi bet” is considered a winner if all events in the multi bet are predicted correctly. If at least one event is not predicted correctly, the multi bet is lost. In “Multi bet” betting, it is not allowed to include different outcomes of the same event (e.g., match winner and tournament winner) even if they are not directly connected. If incorrect forms of betting are included in a multi bet, the bet will be refunded even if the computer software has accepted the wager.

  3. 3.

    “System bet” allows a customer to form several lists of multi bets, quickly and easily. A minimum of 3 events must be selected to make a bet. The stake is accepted on the entire “System bet” and divided equally between its multi bets. Depending on the quantity of selected outcomes certain types of “System bets” can be made, e.g., Trixie, Patent, Yankee.

2.5. Related Events & Outcomes

2.5.1.   

Multi bets and System bets do not allow the inclusion of two outcomes which relate to the same event, even if they are mutually exclusive. If a Multi bet or System bet contains two or more outcomes from the same event, the bet is considered void and the original stake will be returned to the customer, even if the YP system did not pick up on the error. YP reserves the right to determine, at its sole discretion, whether the outcomes are related to the same event or not.

2.5.2.   

In the case of a Multi bet or System bet, on bets involving “Team to advance to playoff round” markets, bets will only be accepted on one of the teams in the group. If a Multi bet or System bet contains such an error, the bet is considered void and the original stake will be returned to the customer, even if the YP system did not pick up on the error. YP reserves the right to determine, at its sole discretion, whether such an error has occurred.

2.6. Obvious and Technical Errors | Omissions

2.6.1.   

YP aims to provide accurate data, but cannot take responsibility for any errors or omissions that may occur in relation to the announcing, publishing or marking of odds/prices, the late closing of markets, place terms, handicaps and/or runners. YP reserves the right to correct any obvious errors which may occur during the information capturing process and the calculation of the winning payout. Typical indicators of obvious errors are: very large differences in the odds supplied by YP and other betting companies, odds that do not reflect the probabilities of the match, etc. YP reserves the right to determine, at its sole discretion, if an error has been made or not. YP reserves the right to declare bets void, even if the event in question has been completed. After an event data correction, the bet may be considered void, and the original stake refunded.

2.6.2.   

The following is a list of technical errors that occur frequently:

  1. 1.

    Odds incorrectly displayed.
    In the case of the odds being incorrectly displayed, i.e., if the decimal separator fails to display (e.g., 1.8 displays as 18), the bet will be considered void, and the original stake will be refunded to the customer.

  2. 2.

    Reversed odds.
    When the odds for the teams or players are displayed in reverse.

    Example:
    Instead of displaying

    Barcelona 1.2
    Porto 4.0

    the odds are displayed as

    Barcelona 4.0
    Porto 1.2

    Since Barcelona is a clear favourite, it is obvious that the odds are reversed. In such cases the bet will be considered void, and the original stake will be refunded to the customer.

  3. 3.

    Home/Away indication error.
    This occurs when the teams or players are displayed in reverse order.

    Example:
    Instead of displaying

    Barcelona 1.2
    Porto 4.0

    the odds are displayed as

    Porto 4.0
    Barcelona 1.2

    where the game is played on Barcelona’s home field. In such cases the bet will be considered void, and the original stake will be refunded to the customer.

2.6.3.   

YP reserves the right to cancel any bets made on events with obviously incorrect odds and/or mistakes. The customer will be informed of any such errors by available means.

2.6.4.   

YP reserves the right to cancel bets, if the bet was won due to a technical failure and/or obvious error, even after the event has been completed.

2.7. On Credit Betting / Inter-account Transfers

2.7.1.   

YP does not accept any bets on credit, nor does it provide any credit services to its customers.

2.7.2.   

Participation on credit is prohibited at YP.

2.7.3.   

The transfer of funds between individual customer accounts is strictly prohibited.

2.8. Late Bets

2.8.1.   

Bets made after the event has already started, will be considered invalid, and will be void. The original stake will be returned to the customer. In the case of a Multi bet or System bet, the event will be removed from the list, (i.e., its odds shall be equal to 1). Any bet for which the results were already known at the time the bet was placed shall be considered invalid and will be void. The original stake will be refunded to the customer.

2.8.2.   

If the customer wishes to challenge the time of the event, he must provide an official document (or a link to the site of the event regulators), which confirms the actual time of the start of the match, which is the subject of the dispute.

2.8.3.   

In the event of a dispute, regarding the event start time, where the official regulators of the corresponding tournament/event have failed to provide such information, the information provided by YP shall be considered as the start time of the event for betting purposes.

2.9. Void Bets

2.9.1.   

If the bet is declared “void”, and settled with the new odds being equal to 1 – this implies that the original stake is returned to the customer. In the case of a Multi bet or System bet, the total odds will be recalculated with the odds of the void bet being equal to 1.

Multi bet example:

Event Market Outcome Odds
Finley vs Moldo 3 Ways Finley 1.55
Malta vs Croatia Goals Handicap Croatia (-2) 1.7
Bulgaria vs England 3 Ways England 1.5
Total odds (1.55 x 1.7 x 1.5) 3.95

If in the above example the Malta vs Croatia match is void, the new odds are calculated as follows:

Event Market Outcome Odds
Finley vs Moldo 3 Ways Finley 1.55
Malta vs Croatia Goals Handicap Croatia (-2) 1.0
Bulgaria vs England 3 Ways England 1.5
Total odds (1.55 x 1.0 x 1.5) 2.325

The ticket will be paid out per the newly calculated odds.

2.9.2.   

In regards to any “total” markets (e.g., goal, player cards, team cards, fouls, corners), when the game total is equal to the bet total and there was no such outcome offered among the outcomes, the bet is considered void, and the stake is refunded.

2.9.3.   

All void bets will be handled in accordance to the BOOKMAKER OPERATIONAL RULES as published by the Western Cape Gambling and Racing Board. The link for which can be found on the yesplay.bet/regulations page.

2.10. Match Fixing

2.10.1.   

In the case of possible interference in the match, its result or the odds thereof, YP reserves the right, at its sole discretion, to suspend payments for such an event or to void any bets placed on such a match. YP will inform the relevant authorities of such an occurrence in order for it to be investigated further and to prevent such an occurrence in the future.

2.10.2.   

YP reserves the right, at its sole discretion, to suspend payment of bets and to declare the match void, returning the original stake to the customer, if there is good reason to believe that the match was “fixed”. The decision of the governing bodies and regulators of the sport will be taken into consideration. YP will inform the relevant authorities of such an occurrence in order for it to be investigated further and to prevent a repeat of such an occurrence in the future.

2.11. Neutral Venue

2.11.1.   

In cases where the match is relocated to a neutral field, or stadium, all bets will stand.

2.11.2.   

If the location is changed to the opposing team’s home ground, the bet will be considered void, and the original stake will be returned to the customer.

2.11.3.   

In cases where both teams are from the same city, any changes in the events location will not be considered void, and all bets will stand.

2.12. Interrupted Events

2.12.1.   

An event is considered interrupted, if it has not spanned the duration of the required amount of playing time, as per the regulations of the tournament, even if the final result is stated for the given event.

2.12.2.   

In the case of an interrupted event, unless otherwise explicitly stated in the rules pertaining to the particular sport, the bet will be considered void and the original stake will be returned to the customer. This provision is not applicable to markets where the result was already determined prior to the interruption of the match.

2.13. Postponed Events

2.13.1.   

If the starting time of an event is postponed by more than twenty four (24) hours, the bet will be considered void.

2.13.2.   

If a bet is placed on whether the team will go through to the next round, and the team’s match is postponed, the bet will stand and will be settled based on the results of the previously played matches. If the second match did not take place or was interrupted, then all bets on this match, including any outcome for “team to go through to the next round” will be refunded. If none of the matches took place, all bets will be refunded.

2.14. Event Results

2.14.1.   

YP bases the results for events on official sources after the completion of an event. YP reserves the right to edit said results based on any discrepancies or obvious mistakes that may occur. All customer inquiries about the validity of results, should only be based on the official tournament results as found on the official tournament organisers’ and bodies’ websites. Information from any other sources will not be considered as valid for the purposes of changing the posted results.

2.14.2.   

If the match is interrupted and is considered invalid, all bets are considered void and will be refunded, even if the result on outcomes before the interruption is known and the result at which the event was interrupted is later affirmed as final.

2.14.3.   

Provided that it does not contradict any specific rules applying to the individual sport in question, the result of a match is the result announced on the day of the match. Any changes to the result made by the relevant governing bodies, due to any penalisations etc., are not taken into account for the purposes of betting.

2.15. Non-Participation

2.15.1.   

Provided that it does not contradict any specific rules applying to the sport in question, if the athlete/horse/team on which the bet is placed cannot take part in the event for any reason whatsoever, the bet shall stand, except in the following cases:

  1. 1.

    the event/tournament is cancelled;

  2. 2.

    the event/tournament failed to take place;

  3. 3.

    the venue of the event was changed;

  4. 4.

    the event/tournament is interrupted, or postponed by more than twenty four (24) hours.

2.15.2.   

With regard to “Who win” type bets, should one of two participants refuse to participate in the event or tournament, the bet is void and the stake shall be refunded.

2.16. Termination

2.16.1.   

YP shall have the right, prior to accepting any bet, temporarily to suspend or permanently to terminate, the furnishing of betting services to a customer without providing any reason. Upon such suspension or termination –

  1. 1.

    YP shall upon the demand of the customer, refund to the customer the balance of any funds held by YP on deposit for the customer, after adjusting for losses, winnings and taxes and once such funds have been cleared into YP’s bank account;

  2. 2.

    Any amounts owing by the customer to YP shall become payable immediately.

2.16.2.   

The customer shall upon written notice to YP be entitled to terminate its contractual relationship with YP at any time after final conclusion of any betting transaction placed by the customer and after payment by the customer of all amounts owing by the customer to YP. YP shall within a reasonable time after such termination, refund to the customer the balance of any funds held by YP on deposit for the customer, after adjusting for losses, winnings and taxes.

2.16.3.   

YP shall accept no further bets from a customer in respect of whom the provision of services pursuant to these Terms has been terminated, unless and until a fresh account application form has been submitted by the customer and accepted by YP.

2.17. Breach

2.17.1.   

Should the customer breach any of these Terms and fail to remedy such breach (if remediable) within 48 (forty eight) hours after receipt of written notice by YP requiring the customer to do so, YP shall be entitled, without prejudice to any other rights it may have at law, forthwith to terminate its contractual relationship with the customer and to terminate or suspend any bet placed by any such customer, whether accepted or not, and/or to claim damages from the customer. In such event –

  1. 1.

    all amounts owing by the customer to YP shall become payable immediately; and

  2. 2.

    YP shall have a lien and right of retention over all funds of the customer on deposit with YP, pending settlement of such damages as may have been suffered by YP.

2.17.2.   

Notwithstanding the generality of the aforegoing, the customer shall be deemed to be in default if –

  1. 1.

    the customer dies;

  2. 2.

    the customer commits any act of insolvency;

  3. 3.

    the estate of the customer is sequestrated;

  4. 4.

    the customer endeavours to compromise generally with his/her creditors;

  5. 5.

    the customer’s name is entered into the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004.

2.17.3.   

The customer shall be liable for any legal expenses (including the costs on an attorney and own client scale, collection charges and tracing fees) as well as any governmental tax amount including but not limited to value-added tax, which YP may incur in recovering any amounts owing in respect of the customer’s account or a result of the customer’s breach of any of the terms of use or the enforcement by YP of any of its rights against the customer.

2.18. Indemnity / Limitation of Liability / Malfunctions & Viruses

2.18.1.   Indemnity

You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from, without limitation, your:

  1. 1.

    Visiting, use or re-use of the website;

  2. 2.

    Use or re-use of the website by means of telecommunication services;

  3. 3.

    Use or re-use of any materials at, or obtained from, the website or any other source whatsoever;

  4. 4.

    Entry to, or use or re-use of the website server;

  5. 5.

    Facilitating or making a deposit into your account at YP;

  6. 6.

    Wagering or gaming at YP through any delivery mechanism offered;

  7. 7.

    Acceptance and use of any win or prize at or from YP;

  8. 8.

    Use or re-use of YP software, by any means or through any medium; and

  9. 9.

    Customer relationship with us.

2.18.2.   Limitation of Liability

The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.

2.18.3.   Malfunctions & Viruses

YP shall not be liable for computer malfunctions, failure of telecommunication service or Internet connections nor attempts by You to participate in games by methods, means or ways not intended by us. Although YP shall take all reasonable measures to ensure that the software and files are free from computer viruses YP cannot and do not guarantee that the software and files are free of such problems. It is Your responsibility to protect Your systems and have in place the ability to reinstall any data or programs lost due to a virus

2.19. Negligence

Nothing in these Terms will operate so as to exclude any liability of YP for fraud, death or personal injury that is caused by YP’s negligence.

2.20. Risk

You accept that participation at YP is at your sole option, discretion and risk. Furthermore, you agree that participation at YP is for your own personal entertainment and non-professional use and, in doing so, are acting on your own behalf.

2.21. Acceptable Use

You represent, warrant and agree that you will comply with all applicable laws, statutes and regulations in relation to your use of the software and service. We are not responsible for any illegal or unauthorised use of our software or the service by you. By accepting these Terms you agree to assist us, to the extent that you are able, with the compliance of the applicable laws and regulations.

2.22. Business Transfers

In the event of a change of control, merger, acquisition, or sale of assets of YP, your player account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or notice on our web site explaining your options with regards to the transfer of your account.

2.23. Miscellaneous

2.23.1.   

The residential address furnished by the customer on the account application form shall serve as his/her domicilium citandi et executandi for all purposes in respect of these Terms.

2.23.2.   

The physical address reflected in respect of YP on its website, as amended from time to time, shall serve as its domicilium citandi et executandi for all purposes in respect of these Terms.

2.23.3.   

The customer shall have the right to change its domicile by giving one (1) week’s prior written notice to YP of its change of address.

2.23.4.   

Any notice which:

  1. 1.

    is delivered by hand during the normal business hours of the addressee at its domicilium citandi et executandi, shall be deemed to have been received at the time of delivery; or

  2. 2.

    is posted by prepaid registered post to the addressee at its domicilium citandi et executandi, shall be deemed to have been received on the seventh (7th) day after the date of posting; or

  3. 3.

    is transmitted by fax/email to the addressee at its domicilium citandi et executandi, shall be deemed to have been received on the date reflected on the fax/email transmission confirmation generated.

2.23.5.   

YP may at any time amend, replace or delete any of the terms and conditions contained herein and shall ensure that current Terms are available on its website. It shall be the responsibility of the customer to ensure that he/she is familiar with the prevailing Terms in force from time to time and the availability thereof on the website of YP shall constitute sufficient notice thereof to the customer and shall bind the customer as if it was expressly agreed to be bound thereby.

2.23.6.   

In respect of any litigation arising between the customer and YP, the customer consents to the jurisdiction of the Magistrates Court which in terms of section 28 of the Magistrate’s Court Act, 1944 has jurisdiction over the customer, in terms of section 45 of such Act.

2.23.7.   

Any relaxation or concession or extension granted by YP to the customer shall not be and shall not be deemed to be a novation or waiver of any of YP’s rights as set forth in these Terms.

2.23.8.   

YP is entitled to supply, request or acquire any relevant credit, account-related or other information pertaining to the customer and his/her account with YP to or from –

  1. 1.

    accredited bureau,

  2. 2.

    any bank or regulatory agency, or

  3. 3.

    any other person or entity

should YP deem it necessary to supply, request or acquire said information for verification or other purposes, and the customer shall have no right of recourse against YP by reason thereof.

2.23.9.   

The Terms set forth herein constitute the whole agreement between YP and the customer and no agreements, representations or warranties, other than those set out herein, shall be of any force or effect.

2.23.10.   

No addition to, variation, consensual cancellation or novation of any of the Terms set forth herein and no express or implied waiver of any of the rights arising therefrom shall be of any force and effect unless reduced to writing and signed by YP and the customer or their duly authorised representatives.

2.23.11.   

Should a customer deposit funds via Credit Card or Cheque Card, they shall be liable to send YP a copy of the front of the card with which they made the deposit. Failure to do this will result in failed withdrawal requests.

2.23.12.   

Any bet placed by the customer shall be governed by the applicable provisions of the Western Cape Gambling and Racing Act, 1996 and any Regulations and Rules made in terms thereof, as amended from time to time. It shall be the responsibility of the customer to ensure that he/she is aware of these provisions.

2.23.13.   

The customer undertakes to ensure strict adherence to any policy, guideline or directive issued by the Western Cape Gambling and Racing Board relating to the customer or to betting generally.

2.23.14.   

Although every effort is made to ensure that information displayed on our site with regards to an event is correct, it is to be used as a guide only. In the event of any particular information (score, time of game, etc.) being incorrect we assume no liability for this. The official site for that particular sport should be referred to in the event of any dispute.

2.24. Governing Law and Jurisdiction

2.24.1.   

All bets are considered to be placed and received in the jurisdiction of the Republic of South Africa in accordance with the terms of our bookmakers license.

2.24.2.   

Internet gambling may be illegal in the jurisdiction in which you are located and if so, you are not authorised to use your payment card to undertake transactions.

2.24.3.   

These rules shall be governed by and construed in accordance with the laws of South Africa and any disputes related to them shall be subject to the jurisdiction of the courts of South Africa.

2.25. Support

2.25.1.   

Customer support is available if you experience any difficulties. It can be reached by emailing to customers@yesplay.bet or by contacting our call center on 021 200 5992.

Last updated:

17.02.2021